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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first step you should take is to push the Help button, which is present on each and every page. A pop-up menu will appear. It contains in-depth info about all the actions that you can perform on the given page. Each pop-up window shows up on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a huge variety of educational video clips explaining how to work with our hosting Control Panel. They're designed for those of you who want to see how things are being done instead of just reading articles. In this way, everyone can quickly find their way around our Control Panel by merely watching our step-by-step tutorial videos.

F.A.Q.

If you can't find the answer you are looking for, take a glimpse at our comprehensive FAQ section, which comprises questions asked by real customers and provides practical solutions. We frequently "revamp" our FAQ section with new Q&A's in an attempt to cover all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions section either, you can touch base with our great team of support engineers available 24x7x365 and ready to help you with any problem. Each trouble ticket you open will be responded to in less than one hour (the average response time is just twenty minutes), so you won't have to wait a long time to get your question answered.

Contact Sales:

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 325368

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com